Travel and Coronavirus Update for Sojourn Guests
Updated as of March 30, 2020.
The team at Sojourn is closely monitoring the spread of Coronavirus and the concerns surrounding it. I hope you are staying safe and healthy during these tumultuous times surrounding the COVID-19 crisis. Please know that Sojourn’s mission to offer the best customer service and travel experience to our guests has not wavered even as we navigate this uncharted territory. At this time, the safety and well-being of our guests and staff reign supreme my mind, and those two factors will solely drive any decision I make.
- We hope to restore trips and operations as of May 15, 2020. For trips between May 15 and June 30, 2020, the decision to run a trip (or not) will be made 30 days prior to the departure, taking into account any health and travel warnings as well as US-Canada border restrictions. We will be directly in touch with any guests affected by the decision. If we must postpone a trip due to any travel restrictions implemented by health officials and authorities, or any other issue beyond our control, we will offer a full credit with a 1-year expiration from the departure date of that trip.
- If you are already booked on a Sojourn trip departing between May 15, 2020 and June 30, 2020, and your final payment due date is coming up, or you have not paid your full trip payment as yet, please know that we are extending the final payment deadline from 90 days prior to a departure to 35 days prior to the trip.
- Additionally, we are relaxing our final payment deadline for all trips between July 1, 2020 and Aug 10, 2020 to 65 days prior to departure.
None of the above applies to a private or a custom trip. If you are booked on a private trip and feel concerned, please call us to discuss the options.
Given the fast-evolving nature of this crisis, please understand that we reserve the right to change these policies without prior notice in response to changes and directives from the government and health officials.
I will be in touch and update this space as the situation evolves.
Thank you for standing by us during one of the most challenging times this company and our entire community has ever experienced. Please stay safe, healthy, and pay attention to your health officials. I remain optimistic and hope to see you on one of our trips soon.
Sending my best!
Raja
