Open Positions
Sojourn is an award-winning luxury active vacation company with a mission focused on people, passion, and places.
We are currently looking to hire for the following positions:
Guest Services Specialist- Full Time
We are seeking a dedicated and detail-oriented professional for a Full-time position to oversee a wide range of essential guest services. The main responsibilities will include managing fulfillment, providing exceptional customer service, driving sales, fostering brand loyalty, and providing support to the team. Organization and attention to detail are crucial qualities for this role.
Responsibilities:
– Handle inbound and outbound calls promptly and efficiently.
– Maintain regular follow-up with prospects and existing customers.
– Understand customer needs, address inquiries, conduct research, and offer appropriate solutions or alternatives.
– Cultivate lasting relationships with customers by going the extra mile.
– Learn, utilize and navigate our proprietary reservation system proficiently.
– Assist the marketing team with customer related deliverables
– Coordinate post-tour surveys, manage tour photo repository and gather customer feedback in collaboration with the tour management team.
Competencies Required:
– Strong organizational and time management skills, demonstrating a proactive approach
– Proficiency in Microsoft Office and Google Space
– Adobe Creative Suite skill would be nice to have but not required
– Excellent written and oral communication skills
– Exceptional customer service skills
– Ability to multitask effectively in a fast-paced environment
– Track record of taking ownership of projects from start to finish
– Proficient computer skills with a quick ability to learn new systems
– Have a passion and interest in travel, especially in active travel
– Outdoor Enthusiast (bonus but not a requirement)
Education/Experience:
– College Degree
To apply for the Guest Services Specialist position at our Shelburne location, please send us the following information:
– Resume: Include details of your education, work experience, and relevant skills or qualifications
– Cover Letter: Introduce yourself and express your interest in the position. Highlight how your skills and experience align with the outlined responsibilities and competencies
– References: Provide contact information for two or three professional references who can attest to your qualifications and work ethic
– Compensation: Salary will be commensurate with experience
Please submit your application to jobs@gosojourn.com. We will carefully review all applications and reach out to qualified candidates for further evaluation.
Note: Kindly refrain from making phone inquiries regarding the application process.
Thank you for your interest in joining our team. We are excited to review your application.
Operations Specialist
The Operations Specialist role is a part-time (3 days a week) position and is responsible for providing assistance and support to the pre and post tour operations at our Shelburne location. The ideal candidate should be comfortable working with multiple team members and have a general understanding of operations and team deliverables.
Responsibilities:
Pre Trip
– Manage Inventory of Picnic Kits
– Communicate with Vendors to confirm arrangements
– Handle Inventory Management for trip and picnic kit supplies
– Manage Jersey inventory and handle mailings
– Ensure proper management of trailer supplies
– Assemble leader packages
– Manage guest tour packages
During a Trip:
– Coordinate with leaders regarding requirement changes
– Reconfirm vendors
– Address any anomalies that arise during the trip
– Provide support in case of guest emergencies
Post Trip:
– Compile and replenish trip supplies for the trailer
– Replenish guest packages
Overall:
– Assist with hotel and vendor date confirmation during the contracting process
– Answer overflow sales calls and assist with bookings and Pax conversion
Competencies Required:
– Strong organizational and time management skills with a proactive approach
– Proficiency in Microsoft Office and Google Space
– Excellent written and oral communication skills
– Outstanding customer service skills
– Ability to multitask in a fast-paced environment
– Track record of project ownership from inception to completion
– Strong computer skills with the ability to learn new systems
Education/Experience:
– College Degree
To apply for the operations specialist position at our Shelburne location, please send us the following information:
– Resume: Include your educational background, work experience, and any relevant skills or qualifications.
– Cover Letter: Introduce yourself and explain why you are interested in the position. Discuss how your skills and experience align with the responsibilities and competencies outlined in the job description.
– Availability: Specify your availability for the part-time position (3 days a week) and indicate any scheduling restrictions or preferences you may have.
– References: Provide contact information for two or three professional references who can speak to your qualifications and work ethic.
– Compensation Expectations: If you have specific salary or compensation expectations, please include them in your application.
Please submit your application to jobs@gosojourn.com. We will review all applications and contact qualified candidates for further assessment.
No phone calls, please.
Thank you for your interest in joining our team. We look forward to reviewing your application.
Tour Leaders
As a Sojourn tour leader, you and your co-leader will spend the tour engaging our guests and ensuring their safety and enjoyment. You will rise early each morning to attend to behind-the-scenes details and preparation and end each day late in the evening. You will need to be a jack of all trades (see below) and will serve as the face of the company while in the field. While the job is extremely fun for the right individual, it requires long hours on the job that are not always in the saddle of your bike. For the right person, the job might just be the best one you will ever have.
Do you have what it takes? Here’s the shortlist of critical attributes we’re looking for:
You…
o Are a competent road cyclist who can ride comfortably at 15-18 mph for 2-3 hours at a time
o Have basic bike mechanical abilities like changing a tire and adjusting brakes and derailleurs
o Have a current motor vehicle operator’s license in violation-free standing and are able to pass a DOT physical
o Are fit enough to repeatedly carry 30-50 lb luggage, often up flights of stairs
o Enjoy interacting with people and possess exceptional customer service skills
o Have outstanding communication skills and are comfortable addressing a group
o Are energetic and function well without much downtime
o Have an inherent curiosity with interest in history, geology, and/or the natural world
o Have an excellent sense of direction and map-reading skills
o Are a foodie, wine, or beer aficionado, and can put on a really good spread for 20 people
Wage & Benefits:
o Per tour wage
o Extensive industry benefits
Apply by sending us the following:
o A resume and introductory cover letter
o A self-assessment of why you are interested and why you would be a great fit for Sojourn
Send your application to jobs@gosojourn.com.
No phone calls, please.
