RESERVATIONS
Our expert team of guest services specialists is on hand 5 days a week 9 am – 6 pm Eastern Time to book your next trip. Call 800-730-4771 or +1-802-425-4771, if calling from outside of the US.
- A deposit of $1000 per person is required to confirm your reservation.
- Published tour prices are per person based upon double occupancy.
- Deposits may be made by cheque, money order, or credit card (Visa, Mastercard, American Express).
- Final payment
- For all US and Canadian Trips the final payment is due 90 days prior to the departure date.
- For all other trips, final payment is due 120 days prior to the departure date.
- Balances may be paid by check or money order in US dollars or by credit card. We may automatically bill when your final balance is due unless otherwise instructed.
- If the final payment is not received when due, Sojourn reserves the right to cancel your reservation.
FOR US AND CANADIAN TRIPS
- Cancellations 91 days or more prior to the tour departure date will be charged an admin fee of $250 dollars.
- Cancellations 90-75 days prior to tour departure will be charged 35% of the purchase price, with the exception of certain tours
- Cancellations 74-62 days prior to tour departure will be charged 65% of the purchase price, with the exception of certain tours
- Cancellations 61-0 days prior to tour departure will be charged 100% of the purchase price, with the exception of certain tours
FOR ALL OTHER TRIPS
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- Cancellations 180 days prior to tour departure will be charged an admin fee of $250.
- Cancellations 179-151 days prior to tour departure will be charged 35% of the purchase price.
- Cancellations 150-121 days prior to tour departure will be charged 65% of the purchase price.
- Cancellations 120-0 days prior to tour departure will be charged 100% of the purchase price.
- Cancellation penalties will be calculated based on the date of receipt date of the written cancellation notification. Exceptions to our cancellation policy cannot be made for any reason. There is no refund for arriving late or leaving a trip early.
- Percentage charges are calculated on the total trip cost.
- There are no penalties for transferring your reservation to another tour date within the same calendar year, provided you do so at least 95 days prior to tour start for US and CANADIAN Trips and 125 days prior to . After that normal cancellation charges will incur. All changes are subject to availability and cannot be guaranteed.
All private and custom trip group members will need to pay the deposit of 40% of the total group cost within 7 business days of the first group member booking in order for us to block the departure. The payment plan for the rest 60% of the total group cost is as follows:
- 30% of the total group cost is due 180 days from the trip
- The final 30% of the total group cost is due 150 days from the trip
For private group and custom group trips, the following cancellation policy applies to all members of the group:
- Cancellations 180 days or more prior to tour departure will be charged 15% of the total group purchase price.
- Cancellations 179-151 days prior to tour departure will be charged 35% of the total group purchase price.
- Cancellations 150-121 days prior to tour departure will be charged 65% of the total group purchase price.
- Cancellations 120-0 days prior to tour departure will be charged 100% of the total group purchase price.
- If the group size drops below 10 at any point, it will no longer be treated as a private group. We will then book other guests on departure.
All prices are quoted in US dollars and every effort has been made to produce accurate information, however, Sojourn reserves the right to correct any pricing or product-related errors. You can always find the most current prices on our website or by calling us at 800-730-4771 or +1-802-425-4771, if calling from outside of the US. Once you book your Sojourn trip, your price is guaranteed. Prices cover land costs only; they do not include airfare to and from the trip except for Vietnam and Cambodia, where trip prices cover all internal air costs. Trip prices include baggage transfers, porterage, and all ground transportation during your trip. A limited number of electric-assist bikes will be available and tandem bikes will be available at an additional cost.
Sojourn does not offer discounts on trip costs for bringing your own bikes.
Balances may be paid by check or money order in US dollars or by credit card. We may automatically bill when your final balance is due unless otherwise instructed. If the final payment is not received when due, Sojourn reserves the right to cancel your reservation.
Travel to and from the specified tour start and end points is the responsibility of the traveler, not Sojourn. There is no refund for arriving late or departing early from a tour, nor for any meals or services not used while on tour. All departures will require a minimum number of passengers to operate. The maximum number of tour participants on any departure will be 13-20 people (private trips excluded), not including tour leaders.
Routes, accommodations, and scheduled activities are subject to change at any time due to unforeseen circumstances or circumstances beyond Sojourn’s control. Every effort will be made to operate tours as advertised, but we reserve the right to make changes after the final itinerary has been issued. Sojourn bike routes are proprietary information and are not to be published or shared in any format.
Prices are based on double occupancy rooms. Sojourn has a limited number of single rooms available for an additional cost (single supplement) on each departure. If you are a single traveler, and not willing to pay the single supplement, it is your responsibility to find a roommate. Then, after both parties travel on tour, the single supplement charge is refunded to both parties.
- All savings will only be offered for direct bookings with Sojourn. Any booking through 3rd party or travel advisor will not qualify for discount or savings. That includes past travel savings.
- Group travel discounts cannot be combined with other offers. Group travel discounts are available by request from the Sojourn office.
- Sojourn travelers will be awarded a 5% discount off the rate paid for their previous trip toward their next Sojourn vacation provided it is within the same calendar year or the year following their previous travel. There is no discount for repeat travel beyond two years from the date of previous travel with Sojourn. The 5% discount may not be combined with other offers with the exception of referral credits.
- Special offers and discounts are applicable exclusively to tours of five nights and greater unless otherwise specified. No two savings can be combined with the exception of referral credit.
Because we strictly abide by our cancellation policy, it is strongly recommended that you purchase travel insurance (covering trip cancellation and interruption) well prior to traveling. For your convenience, Sojourn issues a comprehensive Travel Protection Plan quote, designed by Allianz Travel Insurance, following your reservation deposit. Travelers who bring their own bicycles or other equipment, supplies, and clothing assume the risk of loss, damage or theft of such items during their tour. Sojourn is not responsible for and does not assume liability or accept claims for loss or damage to such items during the tour. We advise travelers to ensure their homeowner’s insurance provides adequate coverage for personal property while traveling. For all of our trips outside of North America, we will require proof of medical insurance in the country of travel at least 60 days in advance of the tour start date.
Payment of your reservation deposit constitutes acceptance of the Terms and Conditions as described here and in the pre-departure information. All participants must sign a Release of Liability prior to the start of their vacation. For more information speak with a guest services specialist in our office. Your deposit is fully transferable. Sojourn can transfer your deposit to another tour with availability outside of 95 days of your tour departure or retain your deposit ($1000 per guest) for a future trip before your final payment is due.
30-Day Packet: 30 days prior to your tour’s departure, you will receive a packet in the mail with a detailed itinerary, route instructions, travel information, and any additional information regarding preparation for your trip.
Passports and Visas: International travel requires a passport. Visas are required for travel in some countries. Your 30-Day Packet contains details about such documents.
Travel Arrangements: For help arranging travel plans please call the Sojourn office at 800-730-4771 or +1-802-425-4771 if calling from outside of the US Monday through Friday, 9 am to 6pm Eastern Time. We suggest you refrain from purchasing flights until our cancellation date has passed, 60 days before the tour starts. If you wish to make airline reservations before this, please contact our travel specialists for a trip starting and ending times.
Clothing and Gear: Your confirmation itinerary will contain a list of clothing and gear needs. We highly recommend waterproof outerwear for all trips. Casual, comfortable clothing and layers are standard recommendations for daywear. Evening dress is determined by the formality of the trip’s lodgings. Consult our guest services specialist for suggestions specific to your trip.
Children
Children under 12 years of age may be conditionally accepted on Sojourn certain tours. A parent or legal guardian must accompany all children under the age of 18 throughout the tour.
Photography During Your Tour
Sojourn reserves the right to take photographs and video during the operation of any tour or part thereof and to use them for promotional purposes. By booking a reservation with Sojourn, tour participants agree to allow their images to be used in such media assets. Tour participants who prefer that their likeness not be used are asked to identify themselves to their tour leader at the beginning of their trip.
Sojourn will not refund for any unused portion of your tour. Sojourn will not make exceptions to these policies for any reason and, as such, strongly encourages travel insurance coverage for all participants. Sojourn reserves the right to cancel a tour at any time for any reason. While it is extremely rare, in the event of cancellation, a full refund will be sent to the guest and constitutes full settlement (minus cancellation charges). Sojourn will not reimburse for any personal expenses such as airline tickets, other travel or hotel expenses due to changes in itineraries, illness or injury, or tour cancellations. Routes, accommodations, and scheduled activities are subject to change at any time due to unforeseen circumstances or circumstances beyond Sojourn’s control. For maximum certainty, we suggest you refrain from purchasing airline tickets until our cancellation date has passed at 60 days prior to departure. Sojourn does not recommend the purchase of non-refundable airline tickets or non-refundable mileage credits and is not responsible for expenses incurred related to such. Every effort will be made to operate tours as advertised; however, we reserve the right to make changes after the final itinerary has been issued. Many of our trips in the United States operate under special use permits of national forests. Sojourn is an equal opportunity provider and an authorized permittee of the National Park Service. Any forced cancellation due to domestic or international travel restrictions will not constitute a cancellation by Sojourn.
There are certain inherent risks in active travel including, but not limited to, theft or loss or damage to property, risks inherent in bicycling, kayaking, horseback riding, swimming, walking or hiking, failure of equipment, transportation failures, and accident or illness in remote places without access to medical facilities, transportation, or means of rapid evacuation and assistance. Sojourn tours involve physical activity that can be demanding for some, depending upon the condition of the traveler, and involve risk of serious personal injury, including permanent disability and death from accident, illness, or the negligence of other persons. In some tour locations, medical facilities and services may not be easily accessible and may not be sophisticated. To be eligible to participate in a Sojourn tour, travelers must accept these risks and assume full responsibility for any loss, injury, death, or damage to them, their family, or their dependents arising in connection with their participation or the participation of their family, in tours. Travelers must have their own insurance appropriate to their needs and the needs of their family or dependents with respect to such loss, injury, death, or damage.
In addition and without limitation, Sojourn is not responsible for any injuries, damages, or losses caused to any traveler in connection with acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failures of means of transportation, or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, local laws, weather, abnormal conditions or developments, or any other cause beyond the direct control of Sojourn.
As a tour operator, Sojourn organizes and promotes tour programs consisting of certain equipment and travel services, including food, transportation (vehicle, vessel, or otherwise), sightseeing excursions, and lodging accommodations that Sojourn purchases or reserves from various independent suppliers (collectively “Suppliers”). Although Sojourn endeavors to choose appropriate Suppliers to provide services on the tours, Sojourn does not own or operate any of these Suppliers. All such Suppliers are independent contractors and are not agents or employees of Sojourn. As such, Sojourn will not be liable for any negligent or willful act or omission of any Supplier or of any unrelated third party. The services provided by Suppliers are subject to the laws of the place where the services are provided, and any conditions imposed by those Suppliers.
The traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to him or herself or other members of the tour. Sojourn reserves the right to decline to accept anyone on a trip and to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others or otherwise impact the enjoyment of other passengers on the trip.
You must advise us in writing, at or prior to booking, of any physical, emotional, or mental condition that may require professional attention during the trip or may require the use of special equipment. If you fail to disclose any such conditions, Sojourn may refuse to allow you to take the trip, and you will forfeit the trip cost; in such event, we shall have no liability, financial or otherwise.
If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release Sojourn and all professional personnel from any liability related to such condition or its treatment.
Participants who bring their own bicycles or other equipment, supplies, and clothing assume the risk of loss, damage, or theft during their trip. Sojourn endeavors to do their best to assist in safeguarding the personal property of its participants throughout the trip, the company is not responsible or liable for any loss or damage incurred during the trip. We advise travelers to ensure their homeowner’s insurance provides adequate coverage for personal property while traveling.
Travelers hereby forever release, waive, and discharge Sojourn Active Vacations, Inc., and its affiliates, and their employees, tour leaders, shareholders, officers, directors, agents, successors, and assigns, from all liability for loss or damage on account of physical or mental injury or loss of property, whether caused by negligence or otherwise, while participating in the tour.
Travelers agree that this Limitation of Liability, Release, and Indemnity will apply to a traveler’s tour with Sojourn, and any transfer of a reservation to another tour, including any pre-trip or post-trip extensions. This Limitation of Liability, Release, and Indemnity is binding upon the traveler participating in the tour, as well as all members of the traveler’s family, dependents, estate, heirs, successors, and legal personal representatives.
By participating in a Sojourn tour or travel activity, each traveler hereby submits to the exclusive jurisdiction and venue of the courts within the State of Vermont or any federal court sitting in the State of Vermont and waives any jurisdictional, venue, or inconvenient forum objections to such courts.
Shipping fees apply to all merchandise purchases, including jerseys, water bottles, bikes, and bike accessories. We address returns individually to provide the best possible service. If you wish to return an item, please note that you are responsible for the return shipping costs. Refunds or exchanges will be issued for the merchandise amount only, excluding any shipping fees. To qualify for a refund, items must be returned in their original condition as received at purchase.
Payment of the reservation deposit constitutes acceptance of the Terms and Conditions as described herein and in the pre-departure information. All participants must sign a Release of Liability prior to the start of their vacation with Sojourn or will be required to do so upon arrival.
All images, videos, and text on the Sojourn website are the sole property of Sojourn Active Vacations, Inc. and cannot be copied or reproduced without written permission. Permission is not needed to link to our site using our logo, brief text descriptions, or images used in conjunction with our text descriptions.
